Chapter No.
1: Introduction to Total Quality Management (TQM)
Chapter No. 2: Quality in Manufacturing and Service System
Chapter No. 3: Principals of TQM
Chapter No. 4: Leadership and Strategic Planning
Chapter No. 5: A Focus on the customers
Chapter No. 6: Quality Measurement
Chapter No. 7: Methods for Continuous Improvement
Chapter No. 8: Participation and Team Work
Chapter No. 9: Implementation Issues and Strategies
Chapter No. 10: Information Technology – An enabler for Quality
Chapter No. 11: TQM emerging tools and techniques
Chapter No. 12: ISO 9000 (Series)
Chapter No. 2: Quality in Manufacturing and Service System
Chapter No. 3: Principals of TQM
Chapter No. 4: Leadership and Strategic Planning
Chapter No. 5: A Focus on the customers
Chapter No. 6: Quality Measurement
Chapter No. 7: Methods for Continuous Improvement
Chapter No. 8: Participation and Team Work
Chapter No. 9: Implementation Issues and Strategies
Chapter No. 10: Information Technology – An enabler for Quality
Chapter No. 11: TQM emerging tools and techniques
Chapter No. 12: ISO 9000 (Series)
Chapter No. 13: ISO 14000
(Series)
Suggested Books
1. Total Quality Management By: John S. Qakland (Second Edition)
2.
Total
Quality Management By: J. S. Ahluwalia
3. ISO 9000 Quality System By: David Hoyle (Second Edition)
4. Total Quality Management and ISO 14000 By: Dr. K. C. Arora
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